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Invite a teammate

Bringing someone new onto your team — a new hire, a contractor, a co-founder — takes two clicks from your side and a click from theirs.

1. Open Team members​

Every teammate with access to your TrustedLogin team shows up here — name, email, role, and when they last signed in. Owners and admins can invite new teammates; regular members can't.

Open Team members

2. Review pending invitations​

The Invitations page shows everyone who has been invited but hasn't accepted yet. If a teammate says they never got the invite email, check here first — you can resend the same invite or revoke it and start over.

Click New invitation to invite someone new.

Review pending invitations

3. Fill in the invitation​

Enter the email address you want to invite. Pick a role:

  • Member — can log into customer sites and see activity. Typical for support staff.
  • Admin — everything a member can do, plus invite additional teammates and change team settings. Typical for a support lead.
  • Owner — full control, including billing and team deletion. You can have more than one owner.

Click Send invitation when you're ready. TrustedLogin emails the address with a secure link to accept.

Fill in the invitation

4. Your teammate accepts the invitation​

Your teammate gets an email with a Join team button. Clicking it takes them to TrustedLogin — if they don't have an account yet, they can create one on the spot; if they do, they just sign in and the team appears in their account.

Invitations expire after 7 days. If your teammate doesn't get to it in time, you can resend from the Invitations page without having to re-enter their details.

Your teammate accepts the invitation

5. Change a teammate's role or remove them​

Back on Team members, clicking a teammate's row opens their details. Change their role with the Role dropdown and save. If someone's leaving the team, scroll to the Danger zone and click Remove from team — their access is revoked immediately and they can't log into any customer sites through your team.

Removing a teammate does not delete their TrustedLogin account — they can still use TrustedLogin on any other team they're on.

Change a teammate's role or remove them

Who can invite new teammates​

Team owners and admins can invite. Regular members can't — the Invite option won't show up in their sidebar.

If the invite email doesn't arrive​

Email deliverability is the single most common issue here. Check:

  1. Spam / promotions folders. TrustedLogin invites come from a trustedlogin.com address but spam filters can still flag them.
  2. The Invitations page. Is the invite still listed as Pending? If yes, TrustedLogin sent it — the issue is on the receiving mailbox. Resend from there.
  3. Typos in the email address. Revoke the bad invite and start over with the correct address.